Last updated: November 4, 2026

This policy explains how returns, refunds and damaged items are handled by Made2Hang. It does not limit any rights you may have under Australian Consumer Law.

Change of Mind

Please choose carefully before placing an order. As our artworks are framed, prepared and sent as individual pieces, Made2Hang does not offer returns or refunds for change of mind.

Damaged, Incorrect or Faulty Items

If your artwork arrives damaged, is not as described, or you receive the wrong item, contact us as soon as possible at info@made2hang.com.

Please include your order number and clear photos of the item, packaging and any damage. This helps us review the issue and arrange the appropriate next step.

Returns Approved by Made2Hang

Do not send an item back without contacting us first. If a return is approved, we will provide return instructions. Items must be returned in the condition they were received, with all original packaging where possible.

Where a return is approved because an item is damaged, incorrect or does not match its description, return postage will be handled in line with your rights under Australian Consumer Law.

Refunds

Once a returned item has been received and inspected, we will let you know whether a refund has been approved. Approved refunds are returned to the original payment method.

Your bank or payment provider may take additional time to process the refund after it has been issued.

Exchanges

We do not offer exchanges. If there is a problem with your order, contact us and we will review the issue with you.

Contact

For questions about a return, refund or damaged item, email info@made2hang.com.